- Introduction
EZAVI LLC (hereinafter referred to as “we,” “us,” or “the Company”) values the privacy and protection of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our luggage products, place an order, or contact us.
By using this website or providing us with your personal information, you acknowledge that you have read this Privacy Policy. We will process your personal information in accordance with applicable data protection laws and regulations and take reasonable measures to ensure the security of such information.
- Information We Collect
Depending on how you use this website, we may collect the following categories of information:
2.1 Personal Identification and Contact Information
When you place an order, fill out a contact form, or reach out to our customer service, we may collect your name, email address, phone number, and other necessary contact details.
2.2 Order and Delivery Information
When you purchase our luggage products, we may collect information such as your order number, the items purchased, quantity, order total, billing address, shipping address, and other details required to process your order, arrange delivery, and provide after-sales service.
2.3 Payment-Related Information
We process payments for orders placed on our website through third-party payment service providers. During the payment process, these providers may handle information such as the payment amount, transaction records, payment status, and other necessary payment details, in accordance with their own service requirements.
While we receive the transaction confirmation necessary to fulfill your order, we do not store your full bank card number or security code (CVV). The specific handling of payment information depends on the payment method you choose and the policies of the respective payment service provider.
2.4 Website Usage and Technical Information
When you visit our website, we or our service providers may automatically collect certain technical information, including your IP address, browser type, device information, operating system, pages visited, access times, referring pages, and records of your interactions with the website.
This information is used to maintain the operation of the website, analyze usage patterns, detect unusual activity, and improve the user experience.
2.5 Customer Communications
When you communicate with us via email, contact forms, or other provided contact channels, we may retain the information you provide and records of our correspondence. This allows us to respond to inquiries, address order-related issues, and provide after-sales support.
- How We Use Your Information
We may use the information we collect for the following purposes:
To process, confirm, and manage your orders for our luggage products.
To handle payments, refunds, and related transaction matters.
To arrange for the delivery of products and provide you with necessary logistics information.
To respond to product inquiries, order-related questions, and requests for after-sales service.
To maintain the proper operation and technical security of our website.
To identify, investigate, and prevent fraud, unauthorized transactions, and other suspicious activities.
To fulfill obligations required by applicable laws and regulations.
To send product updates, promotional information, or service notifications, provided we have obtained appropriate authorization or have another legal basis to do so.
We process personal information only when there is an appropriate legal basis and to the extent necessary for the relevant purposes.
- Stripe and Third-Party Payment Services
To facilitate online payments, we may use Stripe as a third-party payment processor. Stripe is an independent payment service provider and is not a partner brand or affiliate of EZAVI LLC.
When you select a payment method during the checkout process, Stripe may process the necessary payment information and transaction data—in accordance with its own terms of service and privacy policy—to complete the payment, verify the transaction, assess risk, and prevent fraud.
Depending on the payment method and process chosen, you generally do not need to register for or log into a Stripe account to complete a payment.
Stripe’s use and protection of the information it processes are governed by its own privacy policy and applicable terms. You may review Stripe’s privacy policy to understand how they handle information.
- Cookies and Similar Technologies
This website may use cookies and similar technologies to maintain core website functionality, remember user preferences, analyze site traffic, and improve your browsing experience.
We may use the following types of cookies:
Necessary Cookies: Essential for the basic operation of the website, managing your shopping cart, facilitating the checkout process, and ensuring security.
Functional Cookies: Used to save certain user preferences and enhance your experience while using the website. Analytics Cookies: Used to understand visitor traffic, page views, and website performance.
Third-Party Cookies: May be set by payment service providers or other authorized third-party service providers to support payment processing, security verification, or related service functions.
Where required by applicable law, we will obtain your consent before placing non-essential cookies. You may manage your preferences using the cookie settings tool provided on the website, or by adjusting your browser settings to delete or restrict cookies.
Please note that disabling certain cookies may affect the proper functioning of features such as your shopping cart, the checkout process, or other website functionalities.
- How We Share Personal Information
We do not sell our customers’ personal information as an independent product. To fulfill the purposes described in this Privacy Policy, we may disclose personal information—to the extent necessary—to the following categories of recipients:
Payment Service Providers: Such as Stripe, for the purposes of processing payments, verifying transactions, and managing risk.
Logistics and Delivery Service Providers: For arranging the shipment and delivery of goods, as well as logistics tracking.
Website Hosting and Technical Service Providers: For maintaining the website, providing technical support, and ensuring system security.
Customer Service and Business Service Providers: To assist with inquiries, order processing, and after-sales matters.
Legal or Regulatory Authorities: Where disclosure is required by law, necessary for legal proceedings, or essential for protecting our legal rights and interests.
We limit the scope of information sharing based on actual business needs and, where applicable, require our service providers to implement reasonable data protection measures.
- International Data Transfers
Some of our service providers may process or store personal information outside of your country or region. Consequently, your information may be transferred to other jurisdictions.
Where required by applicable law, we implement appropriate safeguards—such as utilizing relevant data transfer agreements or other legal mechanisms—to ensure the security of personal information during cross-border transfers.
- Retention of Personal Information
We retain personal information only for as long as is reasonably necessary to fulfill the purposes for which it was collected, or as required by legal, tax, accounting, or dispute-resolution obligations.
Records related to orders, payments, and transactions may be retained for a longer period to comply with applicable legal obligations and business record-keeping requirements. Once there is no longer a legal or necessary basis for retaining such information, we will delete, anonymize, or otherwise appropriately dispose of it in accordance with applicable law.
9. Information Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include access control, secure connections, system maintenance, and the due diligence review of service providers.
While we strive to protect personal information, no method of transmission over the Internet or electronic storage is entirely secure. Therefore, we cannot guarantee that any method of information transmission or storage is completely free from security risks.
- Your Privacy Rights
Depending on the data protection laws applicable in your jurisdiction, you may have the following rights:
The right to request access to the personal information we hold about you.
The right to request the correction of inaccurate or incomplete information.
The right to request the deletion of your personal information, subject to legal requirements.
The right to request the restriction of, or to object to, certain processing activities regarding your personal information.
The right to request, where applicable, that your information be provided in a portable format.
The right to withdraw any consent you have previously provided; however, such withdrawal will not affect the lawfulness of any processing based on your consent prior to the withdrawal.
The right to lodge a complaint with the relevant data protection regulatory authority, where applicable.
If you wish to exercise any of these rights, please contact us using the contact information provided on this website. We may need to verify your identity to protect your information from unauthorized access. Certain requests may be subject to limitations under applicable law.
- Children’s Privacy
This website is intended for a general audience and is not directed at children. We do not knowingly collect personal information from individuals who are under the age threshold for children as defined by applicable law, unless we have obtained the necessary legal authorization.
If you believe that a child has provided us with personal information without appropriate authorization, please contact us. Once we have verified the situation, we will take appropriate action in accordance with applicable law.
- Links to Third-Party Websites
This website may contain links to third-party websites or services. When you access these links, you become subject to the privacy policies and terms of service of those third parties.
EZAVI LLC has no control over how third-party websites handle information. We recommend that you carefully review the privacy policies of any third party before providing them with your personal information.
- Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business processes, website functionality, or applicable laws and regulations. Updated policies will be posted on this website, with a new effective date indicated where appropriate. For significant changes that require separate notification or consent under the law, we will take the necessary steps to fulfill our legal obligations.
Thank you for trusting EZAVI LLC. We remain committed to handling your personal information with transparency, care, and responsibility, ensuring a secure and worry-free shopping experience for your luggage.