- Overview of the Return Policy
EZAVI LLC is committed to providing customers with high-quality luggage products and a reliable shopping experience. If you are not satisfied with your purchase, or if the item you received is defective or problematic, you may submit a return request in accordance with this Return and Refund Policy.
We accept return requests that comply with this policy and applicable laws. Customers may request a return even if the luggage has been unboxed. However, for items that have been used, show signs of damage caused by the user, are missing accessories, or have had their value diminished due to improper handling, we will evaluate the return request on a case-by-case basis and process it in accordance with applicable laws.
This policy does not limit any rights to return, withdraw, or receive a refund that consumers may have under applicable laws.
- Return Request Period
To initiate a return, customers must contact EZAVI LLC within 30 business days of receiving the product.
To help us process your request efficiently, please provide the following information:
Order number or proof of purchase.
Product name and the quantity of items you wish to return.
Reason for the return and a brief explanation of the circumstances.
If the return is due to damage, quality issues, or the item not matching your order, please provide relevant photographs or other necessary documentation.
Once we receive your request, we will verify your order details and inform you of the next steps for the return process.
If applicable law provides for a longer return period or grants other mandatory rights, those legal provisions shall take precedence.
- Returns of Unboxed Items
EZAVI LLC allows customers to submit return requests for luggage that has been unboxed.
The fact that an item has been unboxed does not automatically result in the rejection of a return request. Customers should, as much as possible, retain the product, its accessories, tags, and original packaging, and ensure that the item is adequately protected when returned.
If an item has been used, shows clear signs of damage, is missing essential accessories, or has lost value due to use beyond what is reasonably necessary for inspection, we will evaluate how to handle the return on a case-by-case basis. Nothing in this clause is intended to exclude or limit any statutory rights granted to customers under applicable law. If a product has quality issues, is damaged during transit, or does not match the order description, please inform our customer service team so that we may provide the necessary assistance.
- How to Request a Return
Please follow the steps below to initiate a return:
Step 1: Contact Customer Service
Please reach out to EZAVI LLC via the email address or other contact methods provided on this website. State your request for a return and include your order number.
Step 2: Confirm Return Arrangements
Our customer service team will verify your order and the reason for the return, then provide you with the applicable return requirements, packaging advice, and instructions on how to ship the item back.
Step 3: Obtain the Return Address
Always contact EZAVI LLC to obtain a confirmed return address before sending any items back. Please do not return any products without first receiving return instructions.
As the return address may vary depending on the specific order or logistics arrangements, we will provide you with the correct return address and any necessary instructions through our customer service channels.
Step 4: Ship the Item Back
Please pack the item securely according to the instructions provided by our customer service team. If applicable, retain your return shipment tracking number and proof of postage so that you can monitor the status of your return.
Step 5: Product Inspection and Refund Processing
Once we receive the returned item, we will verify the condition of the product and the order details, then process your refund request in accordance with this policy and applicable law.
- Responsibility for Return Shipping Costs
Responsibility for return shipping costs is determined based on the reason for the return and applicable law.
Quality-Related Issues: If a product has a quality defect, was damaged during transit, or does not match the order description—and the responsibility lies with EZAVI LLC under applicable law—we will cover the return shipping costs.
Non-Quality-Related Returns: For returns due to personal preference, selecting the wrong style, or other reasons unrelated to product quality, the customer is generally responsible for return shipping costs, unless otherwise required by applicable law or stated in a written commitment from us.
Unconfirmed Returns: If a product is returned without first contacting our customer service team and following the provided instructions, the processing of your return may be delayed. Please retain your proof of postage and contact us as soon as possible. We will clarify the applicable shipping arrangements during the return request process to avoid any unnecessary misunderstandings.
- Refund Processing Time
Once the returned item(s) arrive at the designated return address, we will verify the items and the associated order information.
If the return meets the refund criteria and is approved, EZAVI LLC will typically initiate the refund within 3–5 business days. In principle, the refund will be issued to the original payment method used by the customer.
Please note:
The 3–5 business day timeframe refers to when we initiate the refund; it does not guarantee that the funds will be credited to your account within this period by your bank or payment service provider.
The actual time it takes for the funds to appear in your account may vary depending on the payment method, as well as the processing procedures of your bank or payment service provider.
If the refund does not appear within a reasonable timeframe, please first contact your bank or payment service provider. You may also reach out to EZAVI LLC to check the status of your refund.
For refunds that are required by law to be processed promptly, we will adhere to the timeframes stipulated by applicable law.
- Exceptions to Standard Return Conditions
To the extent permitted by applicable law, we may require further review of return requests in the following circumstances:
The item has been damaged due to improper use, accidents, or human-caused factors.
Essential accessories are missing, and such absence was not caused by us.
The item shows significant wear and tear resulting from use that exceeds the scope of reasonable inspection.
The returned item does not match the original order, or its purchase origin cannot be reasonably verified.
We will evaluate each request on a case-by-case basis and handle it in accordance with applicable legal requirements. The above provisions do not affect any mandatory consumer rights granted by law, nor do they apply to situations where the acceptance of a return or the provision of a remedy is legally required.
- Damaged Items, Incorrect Shipments, and Quality Issues
If the luggage you receive is damaged, has quality issues, is missing items, or does not match your order, please contact EZAVI LLC as soon as possible, providing your order number along with relevant photos or a description of the issue.
We will verify the situation and provide an appropriate solution based on the specific issue and applicable law—which may include arranging a return, issuing a refund, providing a replacement, or offering other reasonable remedies. In cases where EZAVI LLC is legally liable, we will not require customers to waive their statutory rights in order to have their issues addressed.
- Order Cancellation
If you wish to cancel an order before the items have been shipped, please contact us as soon as possible. We will determine whether cancellation is feasible based on the order’s processing status and applicable laws.
If an order has already been dispatched, it may need to be handled through the return process. For order cancellations, unfulfilled orders, or other situations where a refund is legally required, we will process the matter in accordance with applicable laws and our relevant policies.
- Contact Us for Return Address
If you need to request a return, inquire about a refund, or obtain information regarding return shipping arrangements, please contact EZAVI LLC through the channels below:
Company: EZAVI LLC
Address: 319 N PRINCETON AVE APT 6
VILLA PARK, IL 60181
Phone: +1 (872) 284-6662
Email: nickcarter@ezavishop.com
Return Address: Please contact our customer service team after submitting your return request to obtain the confirmed return address.
To help us process your request efficiently, please provide your order number, the name of the item(s), and the reason for the return when contacting us.
EZAVI LLC values the shopping experience of every customer. We will handle your return and refund requests with care, providing assistance in accordance with this policy and applicable laws.
Thank you for choosing EZAVI LLC.